Welcome on PARIS RE

PARIS RE’s objective in claims management is to maintain a high quality of service to its clients through prompt and effective processing of claims, while at the same time taking a pro active approach in the review and validation of large, complex or doubtful claims in order to protect the company's assets.

A dedicated expert team based in Paris, including four lawyers and an engineer, is organized by line of business to service policies underwritten by the Paris team. In order to ensure familiarity with local practices and law, PARIS RE also has dedicated claims teams in offices in Canada, the United States and Singapore. There is regular coordination among the claims teams in order to harmonize and reinforce claims practices worldwide.

The company recently rebuilt the Paris-based claims management team and reorganized its claims management structure to increase efficiency. It has organized the expert claims team, which has an average experience of more than 12 years in the industry, and the technical and financial accounting teams along separate lines. The claims team is organized by line of business and handles all large, complex and contentious claims. In order to enhance efficiency and client service, we have developed fast-track claims procedures for claims which fall below a certain monetary threshold, established by line of business. Fast-track claims are handled in the technical and financial accounting department, which is organized by region and by broker/client, thereby providing a single point of entry for brokers and clients.

In addition to managing reported claims and conferring with ceding companies on claim matters, the claims department conducts periodic audits of specific claims and the overall claims procedures of its ceding company clients. In addition, the claims department collaborates with the underwriting teams to conduct a review of a prospective ceding company's claims practices prior to accepting a specific risk. We attempt to evaluate the ceding company's adjusting techniques, reserves adequacy, and staff as well as whether it follows proper claims processing procedures.